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Objective:
Computer
Support Specialist with experience easing “Users” concerns by providing effective
hardware/software and network services..
Summery:
Sixteen years of professional experience in hardware and software installation,
troubleshooting and resolving technical problems, configuring and upgrading hardware/software systems, servicing network equipments
and providing overall user support to their satisfaction.
Experience:
August 2010 – March 2011 Intratek Computer Inc. Huntington Beach, CA
Field Technician / Desktop Support
/ Remote Helpdesk
As
a Field Technician I was providing overall support to Los Angeles County, Department of Children and Family offices.
Remove
old computer hardware, Installed new computer hardware and check software is working, test the applications working properly.
Established
a quality assurance standard for all hardware and software to be tested before end user used.
As
a Desktop Support / Remote Helpdesk, I was providing overall support to Los Angeles County, Department of Children and Family
offices.
Infrastructure
Active Directory Web Administration Tool, and VMWare view Manager 4.0 (Administrator) Global desktop and pool view. Service Management System (SMS) Incident Management (IM) Ticketing Process, HP OpenView ServiceCenter Client. CTI OS Agent Desktop User for Cisco Unified ICM/CC Enterprise and Hosted.
.
May 2009 – August 2010 Global Resources, Ltd
Tinton
Falls, NJ
Lead Computer Technician – Part Time
As
a lead Computer Technician I was providing overall support to Chase bank’s branch offices.
Installed
computer hardware HP PC's. Networking equipments, Desktops, and Printers.
April
1994 – March 2009 Financial Systems Support Inc. North Hollywood, CA
Lead Computer Specialist / Technician / Field Engineer.
As
a lead Computer Specialist/Technician I was instrumental in providing overall.
Installed
computer hardware/software at client’s site which included Dell PC's IBM PC's, COMPAQ PC's, and HP PC's. Windows XP,
Networking equipments, Desktops, Laptops and Printers.
Repaired
and replaced different hardware at bank’s branch offices including printers, network cards and PC peripherals.
Setup
a prototype lab to analyze and troubleshoot problems with different hardware/software configurations. TCPIP troubleshooting.
Installed
COMPAQ Servers, HP Servers, Novell Netware, Windows Server 2003, UPS, HP printer and Networking hardware.
Established
a quality assurance standard for all hardware and software to be tested before deploying at user site. Have experience imaging computers using Norton Ghost.
Install
Windows XP and Bank Applications Software’s, .Ensured all Local Area Network connectivity and configurations are up
to date and working as designed. . Have experience imaging computers using Norton Monitored
user’s calls and responded to their needs in an effective manner to satisfy
Their
requirements. changing toner, replacing batteries in UPSs,
installing peripherals
Provided
user training in different hardware and software utilization
Visited
bank’s branch offices to ensure all systems are working as designed
Server installation Configuration, troubleshooting and maintenance, adding/deleting users,
DNS, WINS, DHCP, and Active Directory.
PC build, installs, setting up user
Accounts, imaging, configurations and upgrades.
Education:
San
Jacinto College
Houston, TX - Computer Science - 68 Credits
Comptia : A+ Certified Professional IT Technician
Web Design : HTML Web Design MCSE class completed
Additional Skills:
Experience
with: Windows XP, Windows Vista, Windows 7, Microsoft Office applications, Windows Server 2003, Adobe Acrobat Reader, Personal
computer
hardware
and software, Installations of servers, connecting personal computers to existing data networks. Maintaining trouble logs and customer ticketing system.
Installation of PC Hardware: including
network interface cards, communication & video graphics cards, tape drive, floppy drive, hard drive, CD ROM drive &
sound card, motherboard, Power supply, memory chips, HP Jet direct Cards, Rollers, Fusers and etc.
Installation of PC Software: Microsoft
Windows XP, Microsoft Windows Vista, Windows 7, Microsoft Office, Outlook, Microsoft Server 2003 and other packages.
Installation
of Networking System: including intelligent wiring Hubs, token ring cables and wiring patch panels, and etc
Installation of Networking System:
including intelligent wiring Hubs, token ring cables and wiring patch panels, and etc.
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